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How often do you meet a new supplier, come away all excited, only to feel let down a few days later?
Yep – it happens to us too.
People in professional trades such as plumbers and electricians, seem to suffer with a reputation for not returning calls and responding to people.
That’s a great shame, because there are some great people out there with fantastic skills, and they’re missing out on winning business.
Of course, that reputation for not doing what you committed to do, not responding quickly, not returning calls is not unique to one trade – it is something that happens no matter what sector you’re in.
And at times, we are all guilty of this.
But why are some people better at this than others?
So, what could you do to so you keep your promise and get back to people?
Because keeping your promise is essential in business. From a marketing and customer experience point of view it is everything. Promise on something you can’t deliver and any trust and credibility you have already built is instantly eroded. But keep your promises and your customers will be impressed.
We can’t be good at everything. But you need to be good at keeping your promise.
If you’d like some help in getting your marketing sorted, give us a call on 01256 83 11 10.