Customer Experience

Are you meeting customer expectations?

Are you confident you’re meeting your customer expectations?...

Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank...

If you read this blog regularly you will know customer experience is a huge deal for us. We...

We’re often surprised by the way companies miss out on the opportunity to gain extra sales, by failing...

When I was a child I remember going with my parents to dress shops for my Mother to...

We’ve talked before about working out who is your customer, and the importance of customer profiling...

If you are a keen reader of this blog you may have picked up that we have introduced...

Buying a car is a big decision. Other than buying a house, it’s the biggest purchase most of...

In the last two posts we’ve talked about the importance of profiling your customer so you can make your marketing...

In the last post I shared with you my recent experience of shopping for the first time with Ocado. But...