by Nicky Parker | Jan 17, 2017 | Customer Experience, Marketing
Rewarding your customer loyalty In your quest to grow your business, you are, no doubt, looking to develop conversations with new contacts. You might have bought some data, and we’re confident you will have a marketing process started! But what about your existing...
by Nicky Parker | Aug 23, 2016 | Customer Experience, Marketing
Good as the weakest link If you read this blog regularly you will know customer experience is a huge deal for us. We make no apologies for being fanatical about great customer service. We see giving customers and prospects a great experience is integral to great...
by Nicky Parker | Apr 5, 2016 | Customer Experience, Marketing
The right customer experience Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank… Like many people I’ve banked with the same company for years. Despite reassurances it’s easy to change, most of us are just...
by Nicky Parker | Feb 2, 2016 | Customer Experience, Marketing
Are you meeting customer expectations? Are you confident you’re meeting your customer expectations? You know that feeling when you go somewhere and the experience was not what you expected? Even worse, when you are a regular customer, and you leave feeling...
by Nicky Parker | Sep 22, 2015 | Customer Experience, Marketing
Talk to me When we meet a new client they often confess to having no kind of customer database. Whilst we wouldn’t necessarily expect you to have a database of people you don’t know, there really is no reason not to talk to your existing customers and contacts. You...
by Nicky Parker | Jul 21, 2015 | Business Development, Customer Experience, Marketing
Don’t buy that Building trust is an essential part of developing a strong relationship with your customers. When you have trust, your customers will give you the benefit of the doubt if something goes wrong. They will be willing to support you, if you want to...
