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Rewarding your customer loyalty

Rewarding your customer loyalty

Rewarding your customer loyalty In your quest to grow your business, you are, no doubt, looking to develop conversations with new contacts. You might have bought some data, and we’re confident you will have a marketing process started! But what about your existing...
Good as the weakest link

Good as the weakest link

Good as the weakest link If you read this blog regularly you will know customer experience is a huge deal for us. We make no apologies for being fanatical about great customer service. We see giving customers and prospects a great experience is integral to great...
The right customer experience

The right customer experience

The right customer experience Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank… Like many people I’ve banked with the same company for years. Despite reassurances it’s easy to change, most of us are just...
Talk to me

Talk to me

Talk to me When we meet a new client they often confess to having no kind of customer database. Whilst we wouldn’t necessarily expect you to have a database of people you don’t know, there really is no reason not to talk to your existing customers and contacts. You...