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Should we be using Twitter?

Should we be using Twitter?

Should we be using Twitter? Business owners often ask us: Should we be using Twitter? It’s impossible to answer that question in isolation. And let’s face it, it would be a pretty short blog post, if the answer was a straightforward yes or no! So, what factors...
Rewarding your customer loyalty

Rewarding your customer loyalty

Rewarding your customer loyalty In your quest to grow your business, you are, no doubt, looking to develop conversations with new contacts. You might have bought some data, and we’re confident you will have a marketing process started! But what about your existing...
Good as the weakest link

Good as the weakest link

Good as the weakest link If you read this blog regularly you will know customer experience is a huge deal for us. We make no apologies for being fanatical about great customer service. We see giving customers and prospects a great experience is integral to great...
It’s all change at Bang

It’s all change at Bang

It’s all change at Bang 2016 sees us celebrating our tenth anniversary. I can hardly believe 10 years has flown by since I first started the business, and my goodness things have changed so much in that time.Social media, smart phones and the continual...
The right customer experience

The right customer experience

The right customer experience Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank… Like many people I’ve banked with the same company for years. Despite reassurances it’s easy to change, most of us are just...