Riven Associates

CLIENT BACKGROUND

Riven Associates are an outsourced managed IT service provider. Their clients are typically SMEs based in the home counties across a range of sectors.

The business has significantly evolved from being box shifters, to being service driven – delivering real value for their clients. Their strapline – “Relevant IT” – is so appropriate and fits with their ethos of making IT work for, and enhance, the business, rather than the business being driven by IT.

In a very crowded market, Riven wanted to shine through as different – not just another IT support company. They were keen to come over as approachable and friendly, and yet reassuring, so prospects knew their IT would be in safe hands.

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WHAT THE CLIENT THOUGHT

Since working with Bang, I know our marketing is in safe hands. I have regular access to Nicky and talk through ideas, and then she and the team make them happen. They manage relationships with third parties, and ensure everything is delivered within the parameters we have agreed.

Whilst we hadn’t planned a rebrand, Nicky managed to persuade me it was a good idea, and I’m so pleased we did it. The branding, the website and the collateral have all really moved us forward, and made us a really credible business in our space. We have grown every year, and I believe Bang has had an impact on that growth.

I’m always happy to recommend them to clients, who just want to hand their marketing off, knowing it will be sorted.

Simon Newton . Director