Search Results for: customer experience

The right customer experience

Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank...

Marketing and Customer Experience

If you are a keen reader of this blog you may have picked up that we have introduced...

Are you meeting customer expectations?

Are you confident you’re meeting your customer expectations?...

Knowing your customers

When I was a child I remember going with my parents to dress shops for my Mother to...

Being in tune with your customers

In the last two posts we’ve talked about the importance of profiling your customer so you can make your marketing...

Good as the weakest link

If you read this blog regularly you will know customer experience is a huge deal for us. We...

Made the sale? Don’t say goodbye

We’re often surprised by the way companies miss out on the opportunity to gain extra sales, by failing...

Why snake oil doesn’t cut it anymore

Buying a car is a big decision. Other than buying a house, it’s the biggest purchase most of...

Are you underselling?

Following on from a previous post on pricing, today we are looking at that famous retail group with the...

Top scores on client surveys

We are absolutely delighted to announce that we have just received the report from our recent client surveys...