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Top scores on client surveys

We are absolutely delighted to announce that we have just received the report from our recent client surveys...

Good as the weakest link

If you read this blog regularly you will know customer experience is a huge deal for us. We...

The right customer experience

Having talked last time about meeting customer expectations, I just had to share my recent experience in the bank...

Are you meeting customer expectations?

Are you confident you’re meeting your customer expectations?...

How to make marketing work

So, last time, we looked at why marketing doesn’t work. Naturally you would expect us to tell you marketing does work....

Understanding the buyer signals

We know you probably think we’re rather obsessed with customers, and you’d be right....