We are absolutely delighted to announce that we have just received the report from our recent client surveys (Client Insight) and been blown away by the results!
We scored 9.3 out of 10, and achieved a Net Promoter Score (NPS) of 83. Alex Barr, Managing Director of our partners, Third Bounce, said it was the highest score any business had achieved in all the time they had been conducting these structured telephone surveys.
We had feedback from clients such as:
“Always go the extra mile…”
“Have a professional approach, and are small enough to get fully involved, but dynamic enough to think like a small corporate…”
“A very good relationship, I wish I had that with all of our suppliers…”
“Rebrand done so well, the business migrated seamlessly from one name to another…”
Considering how much of our work comes from recommendation and referral, you can imagine just how important our clients’ opinions are. We always recommend new clients have Client Insight as part of our onboarding process, so we decided it was time we drank our own champagne!
When commenting on the fantastic response, Nicky Parker, Managing Director of Bang, said:
“I speak about delivering a fantastic client experience so often to our clients, and just how vital that it, so it’s incredibly good news that our clients feel we deliver that to them. Of course, we will never rest on our laurels, and we know there is even more we can do to deliver the very best experience. And, who knows, we might even better our score next year!
A huge thank you to Alex and the team at Third Bounce for doing this for us. And, of course, thank you to all of our lovely clients for their very kind words.”
If you would like to learn more about the experience of working with Bang, and getting your marketing sorted, please give us a call on 01256 83 11 10.