Reviewing the business regularly is an essential part of business growth…

It is hard to get customers to tell you the unvarnished truth, and yet it’s essential to improve customer experience

We are delighted to share the results of our recent client surveys…

You are only as good as your weakest link - and that’s what the customer remembers…

Getting the customer experience right is always challenging - here is an example of how not to do it…

How confident are you that you are meeting your customers’ expectations?

Building trust is an essential part of developing a strong relationship with your customers.

If you want to know what makes you different then ask your customers

How you show up has an effect on your customer experience - so look through their lens.

We’re often surprised by the way companies miss out on the opportunity to gain extra sales, by failing to follow up.

Brand loyalty is about how customers feel about a brand…

How well you manage the buying process is crucial to delivering exceptional customer experiences…

How are you going to judge who is your best customer?

How often do you take a look at the journey a potential customer makes to do business with you?

Why is the customer experience at car dealerships so poor? How could it be better?

Why does customer experience matter to marketing?

We’d like you to take a long hard look at what you are saying to your customers.