Start with our Customer Centricity Quiz
Why does being customer centric matter?
According to Hubspot customer centric companies are 60% more profitable than those who aren't. It builds loyalty, repeat business and recommendations.
At least one in four customers will spend more and give their loyalty to companies that deliver excellent customer service.
So how do you measure up?
Check out our blog…
Our blog provides insights on customer-centric strategies, industry trends, and observations. Stay informed and get the knowledge you need to drive growth and enhance customer engagement.
Unleash Your Business Potential: Strategic Steps for the Year Ahead
Reviewing the business regularly is an essential part of business growth…
Why customers won’t tell you if your bum looks big
It is hard to get customers to tell you the unvarnished truth, and yet it’s essential to improve customer experience
Proud of Outstanding Customer Satisfaction Scores
We are delighted to share the results of our recent client surveys…
Improving Customer Experience: Fixing Your Weakest Link
You are only as good as your weakest link - and that’s what the customer remembers…
Elevating Customer Experience in Banking
Getting the customer experience right is always challenging - here is an example of how not to do it…
Are you meeting your customers’ expectations?
How confident are you that you are meeting your customers’ expectations?
Building Trust with Your Customers: A Case Study
Building trust is an essential part of developing a strong relationship with your customers.
Gaining Insight from your Customers’ Perspective
If you want to know what makes you different then ask your customers
Business Appearance - Does it really matter?
How you show up has an effect on your customer experience - so look through their lens.
Made the sale? Don’t say goodbye
We’re often surprised by the way companies miss out on the opportunity to gain extra sales, by failing to follow up.
Understand the Importance of the Buying Process
How well you manage the buying process is crucial to delivering exceptional customer experiences…
Understanding the Value of Your Best Customer
How are you going to judge who is your best customer?
Are your systems stopping your customers?
How often do you take a look at the journey a potential customer makes to do business with you?