Start with our Customer Centricity Quiz
Why does being customer centric matter?
According to Hubspot customer centric companies are 60% more profitable than those who aren't. It builds loyalty, repeat business and recommendations.
At least one in four customers will spend more and give their loyalty to companies that deliver excellent customer service.
So how do you measure up?
Check out our blog…
Our blog provides insights on customer-centric strategies, industry trends, and observations. Stay informed and get the knowledge you need to drive growth and enhance customer engagement.
What is next for the business?
Reviewing the business regularly is an essential part of business growth…
Why customers won’t tell you if your bum looks big
It is hard to get customers to tell you the unvarnished truth, and yet it’s essential to improve customer experience
Top scores on client surveys
We are delighted to share the results of our recent client surveys…
Good as the weakest link
You are only as good as your weakest link - and that’s what the customer remembers…
The right customer experience
Getting the customer experience right is always challenging - here is an example of how not to do it…
Are you meeting Customer expectations?
How confident are you that you are meeting your customers’ expectations?
Don’t buy that
Building trust is an essential part of developing a strong relationship with your customers.
Appearance - Does it really matter?
How you show up has an effect on your customer experience - so look through their lens.
Made the sale? Don’t say goodbye
We’re often surprised by the way companies miss out on the opportunity to gain extra sales, by failing to follow up.
The Buying Process
How well you manage the buying process is crucial to delivering exceptional customer experiences…
Are your systems stopping your customers?
How often do you take a look at the journey a potential customer makes to do business with you?
Why snake oil doesn’t cut it anymore
Why is the customer experience at car dealerships so poor? How could it be better?
Are you really communicating with your customers?
We’d like you to take a long hard look at what you are saying to your customers.